Customer Rating: 
Summary: Buyers Beware
Comment: I ordered this scroll saw packaged with the stand over a month ago in order to take advantage of getting both the saw and stand at a reduced price. Although the saw arrived in perfect working condition, the stand was missing approximately 50 percent of its parts. I immediately called Amazon and they were to ship another stand to me. When I received the new stand it was missing approximately 75% of its parts. I couldn't believe it -- two out of two times they couldn't deliver the goods!
When I called Amazon customer service they blamed the shipping center and said they would get back to me within 24 hours with a solution. The next day I got an e-mail telling me to return the stand and that they would credit my account. They made no offer to send me a complete stand or to find out what was happening in their shipping center. That only left me with the alternative to go online to another store to purchase the stand at an extra cost of $40 to me.
If that wasn't enough, the Amazon customer service department sent me return shipping labels, or so I thought that was what they were, and told me to contact UPS for the return. Our UPS guy did not recognize the labels, in fact there was no mention of UPS or Federal Express on the label at all, only a bar code. I later found out that the customer service person had misspoken and I had to send the items back through the post office. They also sent me new labels.
This is the last time I will purchase an item like this from Amazon. Obviously they don't have problems delivering books and DVDs but lack the ability to deliver more complicated items.
What really disappoints me is the Amazon's customer service department. You, the customer mean nothing to them. They were unwilling to talk about any compensation to me regarding the fact that I had to go elsewhere to purchase the same item for more money. Of course the people your are talking with can absolutely do nothing. How can they call it customer service?
