Customer Rating: 



Summary: Nothing Should Be Floating In Your Water
Comment: In the beginning Brita Replacement Filters were an outstanding idea that complimented the pitcher system. For the first couple of years the filters worked great. Somewhere along the line beginning in 2007, Brita decided to go cheap and introduce a much maligned filter.
The filters look the same, but that is where it ends. No matter how long one soaks the filter, carbon residue still shows up in the reservoir and in the water. At first I thought it was just a bad batch of filters.
After contacting Brita Customer Service about the issue, I returned the filters. Two weeks later, the new replacement filters arrived. Sadly, same story, same problem. Brita recommends soaking the filter 15 minutes before installing. I soak mine for 3 hours and still the same result. Upon contacting Brita Customer Service again I was casually informed " the carbon particles are normal and will not hurt humans." Enough said.
The bottom line is for the price paid for this product and combined with all the issues with clean water, there should be absolutely nothing floating in my water. The fact that NSF (National Sanitation Foundation) still allows its stamp to be placed on this product is simply amazing.