Customer Rating: 
Summary: AVOID VORNADO LIKE YOU WOULD THE PLAGUE
Comment: I'm posting this on all Vornado listings on Amazon, as all potential purchasers need to be aware of the shortcomings of Vornado's warranty policy.
I purchased two fans from Vornado direct. Both were larger, more expensive units (280 & 285) that had either ten year or lifetime warranties.
One year after the purchase, the 285 began to vibrate upon start-up. The fan blades would barely revolve, and the fan emitted a loud rattling sound.
I called Vornado's Customer Service and spoke to a Paula. Upon describing the problem, she stated the motor was bad and e-mailed an RMA. However, she told me I would be required to pay for the return shipping.
As this was a large, heavy, floor standing unit, I told her that I would be returning the motor only. She gave no indication that was a problem.
The motor was delivered to Vornado. 5 days later, they called and refused to perform the service without the remainder of the fan assembly. They also had the temerity to tell me that I had voided the warranty by removing the motor, and wanted to charge me for the repair, but again, only AFTER I spent additional money to send the rest of the frame back!
I have 3 problems with Vornado's actions in this matter: 1.) I had to return a defective IN WARRANTY product at my expense 2.) I told Paula upfront I would only be sending back the motor, and she didn't object, and 3.) where was I supposed to get a box large enough for a plus-three-foot-tall, floor-standing unit?
Disgusted, I told Vornado to throw the motor away and forget the whole thing. When I disassembled the unit to extract the motor, I found the fan to be of a cheap design and construction, so it would be possible that I would have a similar re-occurrence of the same problem in the future. Why waste further money on something that might fail again?
BTW: Both phone calls involved LONG hold times to get a customer service person. So, if you're forced to call them regarding service, be prepared to have something else to do while you wait.
Vornado might claim to stand behind their customers. After dropping the original +$150 on the two fans, going out-of-pocket for the shipping to return the motor, and having to dispose of the useless, motorless 285 frame, I can definitely attest to having felt Vornado there. My advice: Find another fan from a better company. Vornado brags about how their products are built in the U.S.; who cares, if you're not going to support your customers?
Customer Rating: Summary: great fan as expected .........
Comment: Bought this fan for use as a portable to move room to room as needed .
It is doing just what I want and easy to move .
I have a large Vornado floor fan that I believe may have been on for at least 6 years night and day through all seasons .
it is still working great too .
