Powerquest Drive Image 7

Customer Rating:
Summary: Beware and listen to the warnings
Comment: I ignored the warnings of others that I read here and ordered this. The Drive Image 7 product that I received from the Amazon.com seller had a big problem (old version perhaps?).
It created drive backups OK but when I tried to boot the product disk to load the "Power Quest Recovery Environment" to do a system restore it failed solid with TXTSETUP.OEM error 18.
Turns out that the product disk was burned with a directory that had its name truncated on the CDROM. Unbeliveable but true.
After editting a copy of the disk's image to correct things, and reburning it I have it working, but I now no longer feel I can trust this product to do the backup tasks that I bought it for.
Symantec web site wants money before helping you, so forget that option your all on your own.

Customer Rating:
Summary: Poor product and even worst support!
Comment: I purchased Drive Image 7.0 to backup a 160G 3 partition hard drive on Windows 2000 pro. It only sees one partition, if you run a utility program from Power Quest it thinks the end cylinder is larger than the disk, but if you look at the data, it is the end cylinder from Power Quest that doesn't seem to support extended partitions larger than 137 GB. The main issue is that the Drive Image program doesn't report any errors, it just sees one partition. When I called for support, they were extremely un helpful, after downloading the latest version of the SW it still doesn't work. The problem is still not solved!

Customer Rating:
Summary: Version 7 is not stable
Comment: I am using PQ products almost 5 years and agree with all previous reviewes version 7 is bad. I had problem with XP Home edition. There is no dicent support for current product. (...) Symantec blaming PQ and PQ are diluted in the Symantec - endless loop.

Customer Rating:
Summary: Terrible support even for telephone activation
Comment: PowerQuest used to provide excellent support last 5 years when I used their product. Symantec is giving us almost no support. The web site won't even give you instructions for activating the Drive Image 7 or Partition Magic 8 by phone correctly. What they gave you won't work for DI7 or PM8. Telephone number they ask you to call for activation is always busy and tell you to call back later. We paid for the long distance charge too. After 15 or 30 days,(depends on which document you read) you are locked out of the software you paid for if you cannot get through to Symantec.. Other very serious problems are revealed by other customers. Read their comments before you want to pay for the software. Also if you own more than one computers, you must purchase another license.
I'll just go back to my DI5 and PM7 for now.

Customer Rating:
Summary: You'll be sorry if you don't have it.
Comment: Like most computer users, I expected that sooner or later something would go wrong. So I made it a practice to back up my entire computer (3 of them) from time to time. Something got on one of them. Try as I might, I couldn't find it and it was occupying a huge amount of space (almost 20 gb). Long story short, I considered reformatting the hard drive and reloading a ton of programs. First, I thought I'd try to reinstall the backup image of the drive. It worked like a charm. My concern that the old "hidden" program or whatever, wouldn't be overwritten. It was and it was restored perfectly to the last backup point. Don't be without it. You will need a device to backup to such as an external hard drive. Otherwise, a charm.