PalmOne Tungsten T2 Handheld

Customer Rating:
Summary: Palm
Comment: Everything looks Ok except that I cannot use the botton corner of the screen to use or touch with the pilot because do not work .Seem that the screen must be replaced. How can I have my money back?

Customer Rating:
Summary: Bad
Comment: I bought this product, but I didn't get the product, the seller didn't deliver, but at least I was refunded.

Customer Rating:
Summary: Not the PDA that is bad, but fear the Palm service
Comment: I recently purchased a brand new Tungsten T2 at auction (the owner had bought but it on advice of his boss, but he never used it). The box was still sealed, and the screen still had the original factory screen protector on it. It was obvious that it had never been used.

The T2 is a good unit, better quality display than my T1 that failed. However, Palm support, which has never been really great, has deteriorated further.

They have obviously outsourced their support, and the call center has hired people who cannot understand the questions even if you speak slowly and clearly. He spent most of the time trying to find some reason to not grant me tech support, doubtless hoping that I'd agree to pay $25 for help. I explained that I was calling about a new Palm that had never been used. The call center person would not help me, claiming it could not be new because it went out of production three years ago. If he really doubted me, he could have checked records on the serial number that I gave him, and there would have been no record on support since it was new. But instead he continued to insist that I had to spend $25 to get help.

When I argued with him on that point that the service should be provided for a new Palm regardless of when it was built he just hung up. I repeat, he just hung up.

This isn't my first bad experience with their support. I think Palm now has a strategy of trying to make the Tech Support a profit center instead of a cost center.

I'm stuck with Palm because all my data and applications are tied to its operating system. But I certainly cannot recommend it for anyone who has a choice to buy another product.

Customer Rating:
Summary: Palm did a good job with the T2
Comment: The Tungsten T2 is not perfect but it is good enough that I rely upon it. The software set up can be somewhat confusing. I recommend getting the latest software and downloading it. You get a better desktop. Keep disks because if you want to add some of the optional features such as reading photographs, you need the disks. I upgraded from my Zire 31 (which I purchased new and it does have a faster processor) because I wanted the voice recorder. The voice recorder works most of the time but I frequently do need to do a soft reset to get it to work. Have not figured out any rhyme or reason. I have used the voice recorder to connect to my Dragon NaturallySpeaking-I dictate into the palm pilot and it transcribes into my Dragon NaturallySpeaking. The quality of the transfer is pretty low-I probably have 80 to 90% accuracy which may sound good on paper but one mistake in 10 is a lot of mistakes in a document. The Tungsten T2 is not completely reliable but with backups onto my desktop it is a very valuable tool. The processor is sufficiently slow that if you are searching for things in the desktop using the find mode, you must disable searching through the documents or it will take all day. These units are sufficiently old that you can find decent used ones for less than $100. I recently connected a foldable keyboard which works nicely (no batteries or infrared-connects through the hot synchronization). I was tempted to get a T5 until I read about all the negative reviews. I will stay with what I have.

Customer Rating:
Summary: I love it -- and so will you!
Comment: This palm pilot is great for people on the go. You can put so much information and easy access!

I have had my address book filled to the brim and the calendar and all kinds of programs to include: Battle Ship, Chess, Tetres, and more games, documents that were 1028 pages long and more documentations. This little baby didn't evey bat and eye.

It just keeps on trucking and works brillantly!