Customer Review(s)
Customer Rating: 
Summary: Best "non-commercial" waffle maker
Comment: This is the way I see it. No waffle maker is perfect (or any appliance for that matter), but after researching waffle makers and reading every review I could possibly read, it seemed this one was the closest to being perfect as far as customer satisfaction. So, I asked for it for Christmas. I was so excited when I received it that I had a breakfast party and made around 3 dozen buckwheat waffles. They were amazing-- crispy on the outside, soft in the center. To top it off, it really was fun to use. After using it another time, I realized that cooking spray does not work well on it (it burns), but a little oil (rubbed on with a folded paper towel--before turning the appliance on of course) seems to work fine. One reviewer said she scrubbed to get the plates clean, but that doesn't seem possible. The plates can go in the dishwasher!!! Praise the Lord!!! How much easier for clean up can you get?
The only thing mildly negative about it was the fact that the front of the plates do not come together as much as the back, so the waffles do cook a little quicker in the back. This is not really a "problem" at this time because all the waffles have turned out great. If this minor issues worsens, maybe it will bother me. But heck, if that is a few years from now, then I can just buy the new and improved version of this one. For now, I couldn't be happier.
Customer Rating: 
Summary: Could not have been more disappointed
Comment: I had very high expectations for this Belgian waffle maker. After 10 months of ownership I have completely given up. The overall design appears well thought out, but functionally the unit is a major disappointment. I followed the directions specifically, then tryed some improvisation to make a waffle come out properly.
To begin with the temperature control knob is a bit sticky and does not move fluidly, I have doubts that the knob switch itself even works as there appears to be only two functions - off and scorched earth. (note I have had bad experiences with Krups switches previously (coffee maker and toaster oven - though I must admit the coffee makers (units 1, 2, and now unit 3) make fine coffee, and we use the toaster oven every single day)) I tried packaged Belgian waffle mix and also a number of scratch recipes, all failed to work in this waffle maker - again I believe it is the switch.
Next, the waffle plates do fit nicely in the unit and have a nice secure feel. My issue with the plates is they are about as nonstick as duct tape. I've trayed spray-on oils, coating with cooking oils, even soaking in cooking oils. Nothing works and you end up having to clean by soaking and scrubbing with a non-abrasive sponge. So where's the advantage over non-removable plates other than you don't soak the whole waffle maker ?
My last ditch effort was a two fold approach, borrow a friend's unit while loaning him this unit - essentially a swap for a day - to see if there some mistake I was unknowingly making. My preference is not to issue criticism of a product, rather to try to figure how to make it work. I had no issues making waffles with my friend's budget waffle maker, and my friend could not make a waffle with this unit either and I consider him a very fine cook. As a Krups fanatic, he also is majorly disappointed. Unfortunately we had to swap back and I now have a $99 door stop. Buyer beware.
