Customer Rating: 
Summary: Great teapot
Comment: I bought this set primarily for the Inginuitea teapot. The tea samples are a nice bonus, but this is really all about the teapot. I humbly believe that for loose tea drinkers, this invention is one of the best things ever. To use, you put your loose tea in the pot, then add boiling water. The tea infuses in the pot. To realease, you simply set the pot on top of your cup. The latch that holds everything together releases, and you have a cup of nicely brewed tea. The pot holds approx. 16 oz, and perfectly fills a large much, with room for milk, if desired. The pot is roomy, so your tea leaves have plenty of room to expand and infuse to their full flavor. A few problems I've encountered: I've not had such good luck with this pot in the microwave. The plastic is microwave safe, but when the water starts to boil in this pot it coughs out all over the microwave. If you put your tea leaves and water in the microwave together, you get water and leaves all over the microwave. It's best to use boiled water from another source. I use this pot in my office, and I have a small electric kettle that I keep for boiling tea water. Another thing to watch- if there's a bit of tea leaf stuck between the filter and the edge the latch that keeps it closed is not going to hold, and tea will leak out onto whatever surface you're using. As I mentioned above, I use this pot at work, so I've had a few instances of tea on the desk. I'm now vigilant about checking for stray leaves. But despite those problems I still give this product a five, because it's allowed me to brew my own loose tea at the office.
Customer Rating: 
Summary: Teapot is defective and Adagioteas won't cover it
Comment: Bought the ingenueTEA sixteen ounce teapot back on August 15th as a present for my wife, along with a bunch of tea. Tea's good but ingenueTEA pot has been used ten to fifteen times and is already defective. The filter always falls off the post and floats to the top of the pot each time hot water is poured into the pot, thus mixing tea leaves throughout the pot. So when it's time to let the tea fall into the teacup, it's contaminated with tea leaves.
Tried to call Adagioteas but they have a policy of not providing a customer service phone number. Went to the chat line and spoke with Adagio's chief technology employee, Ilya Kreymerman.
Conversation was pathetic and took way too long. Ms. Kreymerman said that the product would have had to have been returned within thirty days to be covered. Then she said they would have covered it if I'd complained within ninety days, and sadly I was a 120 days. Then she said that it was unreasonable for anyone to expect them to cover a $19 product after ninety days--what other company would do so? She asked me to look at the recommendations on their web page for this product and I pointed out that the final recommendation actually was a complaint about this same defect. She didn't acknowledge this complaint. Then I pointed out to her that there is page here in this "Feedback" forum on this same defect. Again, she was unresponsive to my complaint and only offered to send me a new filter (which she admits is the problem) if I spend more money with them and place a new order.
I responded that despite everything she had written to me, I had purchased a product from her that has a known defect that others are complaining about, and that she should send me another filter without asking for money from me. Fair is fair, I said.
She refused, saying if I'd asked within ninety days she would have agreed. But 120 days is too long.
I told her we've only used the product between ten and fifteen times.
She talked on and I decided discussing matters with her was taking too much of my time. So I reponded saying I'd take my complaint to the internet and wishing her a merry Christmas.
The morale of the story is two-fold: first, don't buy an ingenueTEA pot because they're defective; and second, don't expect Adagioteas to stand behind their products, even if it's a $3 filter and a dollar in postage that's at stake.
